Refund policy

We want you to be happy with your order. If something is not right, you can return eligible items to us in line with this returns policy.

 

YOUR RIGHT TO RETURN

We have a 14-day return policy.

You have 14 days after receiving your item to tell us that you would like to return it. Once you have told us, you then have 14 days to send the item back to us.

 

HOW TO RETURN ONLINE

If you would like to return an item, or if you have any questions, please contact us at contact@pulche.com.

Returns must be sent to:

Pulché - Unit 10
Paslow Hall Farm
ONGAR
CM5 9QZ
United Kingdom

Please include a note with your order number inside your return package so we can identify and process your return promptly.

RETURN COSTS

We do not currently offer free returns. You are responsible for the cost of returning your item to us, unless the item is faulty, damaged, incorrect, not as described, or unless applicable law requires otherwise.

We recommend using a tracked and insured service, as you are responsible for the item until it reaches us.

 

CONDITION OF RETURNED ITEMS

To be eligible for a full refund, your item must be returned in the same condition that you received it: unworn, unused, unwashed, with tags attached, and in its original packaging.

You may inspect and try on an item with reasonable care. If an item is returned with signs of wear, washing, alteration, damage, perfume, make-up, deodorant marks, missing tags, or handling beyond what is necessary to inspect it, we may reduce the refund to reflect any loss in value, or refuse the return where permitted by law.

REFUNDS

Once your return has been received, it will be inspected and processed.

For eligible returns, we will refund the full purchase price paid for the item. Our prices include standard DHL DDP shipping, duties, and taxes, so these are included in your refund where applicable.

We will issue your refund to the original payment method within 14 days of receiving your return, or earlier where required by law. It may take additional time for your bank or payment provider to make the funds available.

 

FAULTY, DAMAGED, OR INCORRECT ITEMS

Nothing in this policy affects your statutory rights.

If your item arrives faulty, damaged, incorrect, or not as described, please contact us at contact@pulche.com as soon as possible with your order number and photographs of the issue.

Where required by law, we will provide an appropriate remedy, which may include a repair, replacement, refund, reimbursement of reasonable return shipping costs, or collection of the item.